Founder POV: On Tuesday, I got off a call with the Ops Director of a large hotel chain that we provide technology for (You know who you are 😉).

This article is adapted from a LinkedIn post by Robbie Francis, Founder of Hops.

On Tuesday, I got off a call with the Ops Director of a large hotel chain that we provide technology for (You know who you are 😉).

I was SERIOUSLY stoked to hear him say that within his first 6 months of implementing Hops® at two of his European Hotels, they'd increased their margin by €124K..... Not by driving more of the top line, but running the bottom line more effectively!

Reflecting on this post call, I realised it's not the technology alone that accomplished this.

Great results are born from bringing things together as a team.

In this example, we were only part of the solution. The reality is that change takes: Vision → A leader who advocates change and sets the north star People → A bought-in team that's up for change Tools → Something to assist in delivering consistently high standards (In this case Hops®)

The technology? Maybe 20% of the equation.

I used to hate the term "Change Management" - always made me think of overpaid consultants talking BS.

But after 15+ years and 1000+ implementations, I've learned the brutal truth: Without proper change management, your shiny new tech is just an expensive paperweight.

Successfully delivering results requires you to take people with you on a journey of change, ensuring they have the right tools to support them along the way!

So I ask myself this today (And challenge you to do the same): -> Are my team clear on where we are going and why? -> Are they up for the big task ahead of them (Both in terms of skills & motivation)? -> Is the business supporting them with the right tools?

——— PS - A few weeks back, I wrote about the three fundamentals needed for tech to deliver value (good tech, proper implementation, internal champions). This €124K result? Living proof of that framework in action. For those asking about the nitty-gritty implementation details, check that post here: https://lnkd.in/ecU2_zQE ———

Hey, I’m Robbie, founder of Eposability. 👋

Follow me if:

🔹 You're scaling your hospitality business — I’m sharing everything I’ve learned from rolling out technology to 1000+ sites over the past 15+ years.

🔹 You're building a hospitality tech business — I’m spilling the beans on the Eposability secret recipe, giving you insider tips on what’s worked for us.

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About Robbie Francis
Robbie Francis is the Founder of Hops. He has spent years building and implementing hospitality technology with operators, focused on simplifying back-of-house operations across inventory and finance.

Follow Robbie on LinkedIn: linkedin.com/in/robbiefrancis

View the original LinkedIn post: On Tuesday, I got off a call with the Ops Director of a large hotel chain that we provide technology for (You know who you are 😉).