Managed Services
You need an operations team. You may not need another salary.
Growing operations reach a point where there is a great deal to manage behind the scenes. Recipes to build and maintain. New items to cost. Supplier products to update and link. Variances to investigate. Data to keep clean. Managed Services gives you our team to do that work, without the cost of another full-time role.
How it fits together
Onboarding is your first managed service.
Every Hops account starts with our team doing the work with you, so you go live with a system that is properly populated rather than an empty shell. Once you are up and running, you choose how that work continues.
Step 01
Onboarding
Our team builds your setup with you. Recipes, suppliers, products and the links between them, done properly the first time while your team learns the process.
Included with every new account
Step 02
Up and running
Your team handles the day to day, receiving deliveries and passing on invoices, with the setup already built and the process understood.
Step 03
Then it is your choice
Keep Hops Support, which is always included, and your team takes the rest on. Or keep our team on it with Managed Services. The right choice becomes clearer once you can see how much operational work lands each month.
See what each one means↓
109 menu recipes and their underlying batches, with supplier data, costs and allergens, built and handed over before opening.
“Support like that changes what a project can carry. When you know the person at the other end will pick up the thread, you plan bolder, because you’re not building slack into the plan for someone letting you down.”
“Today she’s sat with Andrew Lubenko, our Head Chef, handing the system over properly so it belongs to the kitchen rather than to the consultant, which is how a handover should go and almost never does.”
David PeeversLa Cage Kensington
Read the full review
Where the line sits
Two different things, and the difference is simple.
Hops Support
We help you do it.
Advice, guidance and troubleshooting so your team can do the work. Included with every Hops account, at no extra cost.
Advice and guidance on using Hops
Help understanding features and functionality
Troubleshooting when something is not working
Investigating technical issues and bugs
Always included
Hops Managed Services
We do it for you.
For when you do not need us to explain how something works. You would simply like our team to get it done. An added service, agreed with you in advance.
Building recipes and costing new menu items
Setting up suppliers, products and inventory links
Investigating variance and agreeing an action plan
System housekeeping and data clean-ups
An added service
If you need help understanding Hops, that is Support. If you would like the work done for you, that is Managed Services.
What we take on
The work that keeps getting pushed to next week.
Recipes and costing
Building and maintaining menu item recipes
Creating production and batch recipes
Costing new menu items as they launch
Setup and data
New supplier and product setup
Linking products correctly to inventory
Housekeeping, clean-ups and retiring old items
Variance and review
In-depth stock variance reviews
Identifying likely causes and agreeing actions
Ongoing proactive review of your setup
Ongoing Managed Services
However much of our team you need, from half a day a month.
Choose the amount of time that matches how much is landing on your team each month. We spend it on the operational work you agree with us, and you can move up or down as your operation changes.
Half a day
A month, up to 4 hours
Keeping the setup current
New menu items costed as they launch
Recipes kept up to date as specs change
Regular housekeeping, so the data stays trustworthy
One day
A month, up to 8 hours
Maintained, and variance reviewed
Recipes and costings maintained across the menu
New suppliers and products set up and linked
Variance reviewed each period, with an action plan
Two days
A month, up to 16 hours
Effectively an extra pair of hands
In-depth variance investigation across your sites
Production and batch recipes built and maintained
Proactive review, with a named contact
Bespoke
Time to suit
Shaped around your operation
A standing weekly slot, rather than a monthly one
Several sites and departments covered together
Priorities agreed with you each period
Time you can see
Each plan includes up to that much of our team's time, and you can see how much you have used inside Hops at any point.
Recurring work, not open projects
Your plan covers the work that comes round every month. If something turns into a bigger project, we scope and agree that separately before anyone starts.
We help each other
Good data is the whole game. Your team keeps receiving deliveries and sends us the menu and recipe changes as they happen. We do the rest, and everything stays accurate.
Not sure which one fits? Tell us what needs taking care of and we will recommend where to start.
Also available
One-off, when something just needs sorting
A menu overhaul, a new site opening, a data clean-up, or a variance problem you want to the bottom of. No commitment. Scoped, quoted and agreed with you in advance, including the timing and the expected hours.
Why operators ask for this
Your managers manage. Your chefs cook. The back-office work still gets done.
Expertise without the headcount
Access an operations specialist when you need one, instead of carrying another full-time salary before the business is ready for it.
Time back where it counts
Your managers spend their hours running the operation and your chefs spend theirs running the kitchen, not maintaining data.
Done by people who know Hops
The same team that built and supports the platform, so the work is done properly the first time and your numbers stay trustworthy.
Tell us what needs taking care of.
Whether it is one job or an ongoing arrangement, the first conversation is the same. Tell us about your operation and what is not getting done, and we will tell you honestly whether this is worth it for you.
Still matching supplier invoices by hand or retyping totals into your accounts? Hops Finance brings invoices, cash-up and reporting into one controlled workflow.